Mission Statement

Passionate about improving the financial resilience of those who serve and protect.

We are passionate about improving the financial resilience of those who serve and protect the nation. Here to help you save, there when you need to borrow.

Serve and Protect CU is recognised as one of the UK’s leading credit unions and serves over 32,000 members within the Police, Armed Forces, Prison, Fire and Health Service. Our goal is to become the foremost credit union for the protective services, ensuring that we meet the needs and expectations of our members by delivering:

Exceptional customer service by knowledgeable and willing staff
An efficient and positive experience to our members
A nationwide branch network that understands the needs of our members
Competitive savings and loans products tailored to meet our members’ needs
Up-to-date and user-friendly technology for ease of access and communication
A competitive dividend

The Credit Union Ethos:

“People Helping People”

As our size and reputation grows, we will enhance our services to remain a competitive alternative within the financial services industry, whilst remaining true to the values of a credit union. We intend to evolve within the credit union sector to become the leading co-operative available to those that serve and protect the nation.

Improving the financial resilience for those who serve & protect

Fire CU is part of the Serve and Protect family and a trading name of Police Credit Union Ltd. Police Credit Union Ltd. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority & the Prudential Regulation Authority (Registered No 213306)

Police Credit Union Ltd. is a member of the Financial Services Compensation Scheme. This means a members savings are covered by the FSCS Depositor guarantee scheme up to the value of £85,000. Under the Distance Marketing Directive, you have the right to cancel your savings account within 14 days of opening without financial or other penalty.